Every effort has been made to ensure the information contained on the Website is correct, however Enchanted By Books makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an “as is” basis.
Enchanted By Books, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.
Prices of products and services and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability.
All prices on the Website are quoted in Australian dollars and include GST.
Please be assured of our every effort to ensure the accuracy of our product pricing. However if an error is made and a product is listed at an incorrect price, we maintain the right to refuse to accept further orders and to cancel any orders already placed at the incorrect price. If an order has been confirmed and charged to your credit card we shall immediately contact you regarding your requirements for the reimbursement of money paid.
While we work hard to fulfill all your orders, accepting your order is not a legally binding obligation to fulfill the order. The order will be fulfilled by delivery of the product ordered (or any agreed substitute product).
In an effort to prevent fraudulent use of credit cards and other payment options we will use reasonable efforts to validate the good faith of each order, however we do not warrant that we can prevent the fraudulent use of such information by unauthorised third parties.
Enchanted By Books can only accept payments by credit card or Direct Bank Transfer. The accepted credit cards are Visa and MasterCard. Payment must be made with the order.
Personal information (address, credit card number, account number, etc.) is encrypted in an attempt to stop your information being intercepted or read by unauthorised persons. However we do not warrant that our efforts will be successful. Enchanted By Books has no access to your bank data, and we do not store your bank or credit card information. You are therefore required to enter your payment details with every order you place with us.
Enchanted By Books will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a member whose credit card is fraudulently used or is used in an unauthorised manner.
Enchanted By Books is not liable for any damage caused on your computer equipment arising from computer viruses, worms, spyware programs, or likewise because of connecting to our website. Please ensure your anti-virus software, firewalls and other protection programs are kept up-to-date.
We do not give out information about our customers except as indicated below and your personal details are protected by your user name and password and our secure servers. When you give us your credit card details, they are encrypted for additional security. To ensure ongoing privacy we recommend you change your password from time to time, and never give your password to anyone.
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.
When you use our website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing and have been received by you.
Where you have given us consent, either at the point at which you register onto the site, or later on consultation of you account page once registered, Enchanted By Books may send emails or promotional emails to you. If you receive marketing offers from Enchanted By Books and do not wish to receive them in the future, please call our customer service centre on 03 9397 1154 or email us at firstname.lastname@example.org
Returns and Refund Policy
You may return items purchased at Enchanted By Books for a full refund or exchange within 30 days of purchase. However, please note that the shipping fee is non-refundable and the buyer/ customer is responsible for RETURN SHIPPING fee.
Should you wish to return an item, please note that the goods must be accompanied by the official receipt/tax invoice you received at checkout.
You may return your goods in person, or send them back to Enchanted By Books, 30 Ferguson Street, Williamstown VIC 3016. Please include your contact details, including, name, email address and phone number, with your goods. You are responsible for any return postage costs.
If you receive an item that is faulty or damaged you may return the goods to or send them back to Enchanted By Books, 30 Ferguson Street, Williamstown VIC 3016. Please include your contact details, name, email address and phone number, with your goods. Please also include a receipt for the postage paid to enable a refund of these costs.
If you have proof of purchase
If you are able to provide satisfactory proof of purchase, Enchanted By Books will happily provide you with an exchange or repair as follows:
If you have simply changed your mind, Enchanted By Books will be pleased to offer you a exchange provided:
- the item is in resalable condition
- the original tags and labels are still attached;
- the item is in its original packaging (if any); and
- the item is unused and as sold
- if you wish to return an item that you believe is faulty, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to an exchange or repair.
If you do not have proof of purchase
If you cannot provide satisfactory proof of purchase Enchanted By Books may, in its discretion, provide you with an refund to the current value of the item provided:
- the item is in resalable condition; and
- the item was originally purchased from Enchanted By Books and
- Satisfactory identification is provided at the time of the return.
In the circumstance where you are unable to exchange an item, Enchanted By Books may in its absolute discretion, provide you with a Voucher to the current value of the item.
This Policy operates in addition to your statutory rights for returns of faulty goods.
Wrong Address & Undeliverable Address
If the buyer informs us that he/she has provided a wrong shipping address, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
If the buyer has provided a wrong address and if the order is returned to us, then the buyer may request for a reshipment or refund. The buyer is responsible for the reshipping fee. Postage costs (including return postage) will not be refunded.
If the buyer has provided a wrong address and if the order is not returned to us, then we are not responsible for anything.
Delivery & Postage Costs
We prefer to use Australia Post for all shipping. In an attempt to keep postage costs down , in most instances we charge a $8.50 flat fee for your total order. The exception to this is when ordering large or heavy items in which instance each item will be incur an additional postage charge which will be indicated in the shopping cart.
Large Items = $25 delivery fee per item
Heary Item = $35 delivery fee per item
Copyright and Trademark Information
All information, text, material, graphics, software and advertisements on the Website are Copyright of Enchanted By Books and/or its suppliers, unless expressly indicated as otherwise.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Enchanted By Books is committed to safeguarding your personal information and will always handle your personal information securely and carefully.
Enchanted By Books is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.
Why we collect information
We collect information for a number of reasons including:
- To deliver products or services to you
- To complete other transactions with you or on your behalf
- To better understand your requirements and preferences
- Improve our service
- Provide offers that are of greater interest or benefit to you
How we collect this information
We collect information as follows:
- When you order goods or services, particularly when those products are delivered
What we collect
The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.
- Delivery address
- Phone number
- E-mail address
- Transaction information.
Who we may share your information with
We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations such as major delivery companies, mail houses and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law.
In these circumstances, Enchanted By Books will ensure that these third parties undertake to protect your privacy.
If you would like to access or update your personal information, write to our customer service department at 30 Ferguson Street, Williamstown, Vic 3016 or contact us on 03 9397 1154. We prefer to receive written requests as in many cases this assists us to verify your identity.
These terms and conditions are in addition to and do not replace any terms, conditions, and warranties implied by federal and state laws of Victoria.
Changes to Terms and Conditions
We may make changes to these Terms and Conditions at any time without notice to you.